FAQs Archive ⋆ Puella, LASH academy, studio & shop

Q: The order has already been paid for, but I am still waiting for the package.

We will notify you after we deliver your package to the post office. The package delivery certificate will contain the number - the package tracking code. If you did not receive the email, please check your spam. If you have not received the e-mail, contact us and we will be happy to help you.

Q: My clients get irritations from the adhesives, this hasn't happened before.

This can happen especially in winter due to the heating which makes the air dryer. Fumes from the glue are attracted to humidity and when the room is dry, it goes for the eyes, nose, mouth and can create irritation. We recommend the use of a humidifier in winter to counteract this. Another reason could be if your clients eyes were half open during the treatment, fumes easily went in to the eyes. In this case your client can get chemical burn- red line, which can be mixed with allergy. Make sure your clients eyes shut properly. Being a lash artist it is not easy, clients always think that they reacted to the glue, but this is not the case. Sometimes they can react to cleanser, for example, eye pads etc Always read ingredients which listed on the product, your client may be allergic to one of them. Even if you did everything correct, your clients may develop sensitivity / allergy, as we using chemicals. Direct them to see the doctor.

Q: Do you have adhesive for my sensitive client?

All our adhesives are low in fumes which is better for the clients and yourself. You must do a patch test on every new client or if you change adhesive. Please remember that patch test doesn't guarantee 100% that the client won't react on the day. If your client had sensitivity, allergy to lash adhesive in the past, most likely she / he will react to our adhesive. As all adhesives contains cyanoacrylates, which is the main allergen. But there could be a possibility that the client is allergic to pigment, then best to choose clear glue. We have a very good blog about allergies, you can find it here https://flawlesslashesbyloreta.com/blogs/news/irritation-or-allergic-reactions-to-the-lash-adhesives

Q: Does your adhesive require patch testing?

A patch test is required for new clients and for any changes of adhesive. Patch must be done 24 hours before their treatment. Apply 5 shorter extensions across the lash line on each eye, and leave for 24 hours. If there is no irritation, then the adhesive can be used for the full application. Patch test does not guarantee 100% suitability as a larger amount of adhesive is used for the full application.

Q: How long does the bottle last?

We recommend that you use the adhesive within 6-8 weeks of the purchase and opening date. The fresher the adhesive, the better the results. You should keep adhesives upright in its pouch with silica bag in a cool dry room. And shake well (about 2min) before each use and shake between each drop. If you have very high humidity and temperature, and you lash a minimum of 4 clients per day, that means you opening a bottle of adhesive quiet often, you should replace the bottle every 3-4 weeks. When you shake a bottle of glue, make sure you remove lid, place glue pin in to the nozzle and shake it this way, this prevents glue go in to the cup / lid.

Q: How long does it take to get a refund?

Refunds can take from 1 to 10 days, depending on your bank. We only refund money to the original account from which the payment came.

Q: My customer is reacting to the same adhesive I have used before, why is that?

This could be for various reasons such as change of season, if she had any other beauty treatment done recently, change of business location… With the time of having lash extensions, your clients may develop sensitivity / allergy, as we using chemicals. We also have an interesting blog about this https://flawlesslashesbyloreta.com/blogs/news/irritation-or-allergic-reactions-to-the-lash-adhesives

Q: Can I sterilize and reuse your brushes?

No, our brushes can only be used on one customer. They cannot be disinfected with suitable strong chemicals, but can be washed with warm water and soap. Therefore, we recommend that you give them to your client so that they can take care of their lashes with them.

Q: How do I place an order?

Put items in your basket, click on check out and follow the instructions to Sign Up or Log in. You can choose payment option Pay by card or Paypal, if you have problems please email info@puella.si, I'll be happy to help you.

The order has already been paid for, but I am still waiting for the package.

By Tina|2021-11-17T08:39:10+00:00November 17th, 2021|

We will notify you after we deliver your package to [...]

My clients get irritations from the adhesives, this hasn’t happened before.

By Tina|2021-11-17T08:39:10+00:00November 17th, 2021|

This can happen especially in winter due to the heating [...]

Do you have adhesive for my sensitive client?

By Tina|2021-11-17T08:39:10+00:00November 17th, 2021|

All our adhesives are low in fumes which is better [...]

Does your adhesive require patch testing?

By Tina|2021-11-17T08:39:09+00:00November 17th, 2021|

A patch test is required for new clients and for [...]

How long does the bottle last?

By Tina|2021-11-17T08:39:09+00:00November 17th, 2021|

We recommend that you use the adhesive within 6-8 weeks [...]

How long does it take to get a refund?

By Tina|2021-11-17T08:39:09+00:00November 17th, 2021|

Refunds can take from 1 to 10 days, depending on [...]

Do you deliver to my country?

By Tina|2021-11-17T08:39:09+00:00November 17th, 2021|

We deliver to Slovenia and Croatia for now. Our distribution [...]

My customer is reacting to the same adhesive I have used before, why is that?

By Tina|2021-11-17T08:39:08+00:00November 17th, 2021|

This could be for various reasons such as change of [...]

Can I sterilize and reuse your brushes?

By Tina|2021-11-17T08:39:08+00:00November 17th, 2021|

No, our brushes can only be used on one customer. [...]

How do I place an order?

By Tina|2021-11-17T08:39:08+00:00November 17th, 2021|

Put items in your basket, click on check out and [...]

The order has already been paid for, but I am still waiting for the package.

My clients get irritations from the adhesives, this hasn’t happened before.

Do you have adhesive for my sensitive client?

Does your adhesive require patch testing?

How long does the bottle last?

How long does it take to get a refund?

Do you deliver to my country?

My customer is reacting to the same adhesive I have used before, why is that?

Can I sterilize and reuse your brushes?

How do I place an order?

Puella, lash academy, studio in shop

Telefonska: (+386) 040 567 084 E-naslov: info@puella.si Spletna: www.puella.si