If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove this item’ button next to the product you do not wish to purchase in your shopping basket.

If you change your mind once you have placed your order, please notify us in writing at info@puella.si of your wish to cancel the order immediately. If we receive notification of cancellation before we process your order, we will happily refund you in full including any delivery costs charged.

If upon receipt of your goods you are not satisfied, we offer a refund in full for goods returned within 14 days of receipt of the items unused, unopened and in a re-saleable condition. Delivery charges are non-refundable, unless the return is as a result of an error on our side.

Please note that due to the nature of the products, Digital products and Gift Vouchers are non-refundable.

We don’t offer exchanges, only refunds. You have 14 days from the date of delivery receipt to return the item. Simply return your original order for a refund and place a new order.

We only refund goods that have not been used, or damaged on delivery, or defective items. We cannot accept used or opened goods to be refunded.