The placed order can be canceled by the user at no additional cost until the receipt of an electronic message about the shipment of goods. Order cancellation can only be done at info @ puella si. Upon cancellation, the user must provide the following information:

  • order number,
  • name and surname of the buyer,
  • customer address.

In case of non-delivery of products from the order, the bidder reserves the right to cancel the order if the customer does not respond to the bidder’s message. Prior to that, the bidder will inform the customer via e-mail and / or contact him at the telephone number provided when ordering. In the event that the customer does not respond within ten (10) working days, the bidder may cancel the submitted order. Customers who have previously paid for the order via bank transfer will be refunded within five (5) working days of the cancellation of the order.

In the event that the buyer decides to cancel the order in time, the seller must immediately notify . If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service. In the case of personal collection (when the item is ready for collection), the buyer also notifies his wish to cancel the order via our telephone number (+386) 040 567 084 or by the above e-mail.

We do not exchange products, you can only return them and we will refund the purchase price. When purchasing goods or services online, the buyer has the right to cancel or return the order within 14 days for any reason and without explanation. So you can return your order within 14 days of receiving the order. During this time (14 days) you must notify us of the return of the order and return the order to our address to refund the purchase price.

You can only return products that have not yet been opened and are originally packaged without the packaging being damaged or opened. We will not have to refund the purchase price for products that have been returned but are found to be open or the packaging is damaged.