In the case of advance payment, the seller is not liable from the moment of delivery of the shipment with the ordered products to the delivery service for cases of physical damage, destruction or loss of the shipment, as well as if there is a lack of content in the shipment or if the shipment shows signs of opening (packaging has visible damage). In all these cases, the user must initiate a complaint procedure with Pošta Slovenije, namely carry the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and fill in the complaint report. It is also necessary to inform the seller on the contact e-mail .