My promotional code is not working
Make sure the rule is entered in the promotional code [...]
My payment was declined, what should I do?
If you have chosen to pay by card, please check [...]
Which countries do you deliver to?
We currently deliver throughout Slovenia and Croatia. As we are [...]
Forgot username and password
Your Puella account is linked to your e-mail address that [...]
How do I place an order?
On our website, select the selected items in the cart. [...]
Can you send me an invoice?
All your orders and invoices are stored in your Puella [...]
My order has already been placed, but I would like to change it. What to do?
Contact us as soon as possible. Unfortunately, we are unable [...]
How do I redeem a promotional code?
If you have a promotional code, simply enter it at [...]
I need to change the delivery address after the order has already been placed. What to do?
Contact us immediately and as soon as possible. We will [...]
I want you to fix my lashes in your salon. How much does it cost?
We will be happy to arrange your eyelashes in our [...]
